Store Policies
Shipping Information
We strive to have all orders shipped within 3-5 business days (Monday to Friday).
We are not responsible for lost/stolen parcels, weather related damage or delays!
Please ensure your contact information and delivery address is correct prior to submitting order. You are responsible for any costs incurred to redirect/reship your order.
Canada
- FREE Shipping over $200.00
- $19.99 for orders under $200
- $9.99 lettermail - eg. pattern, 1m fabric (under 500g and 2cm thick).
- ($9 will be refunded from the $19.99 minimum charge)
- PLEASE NOTE: Thread cannot be shipped lettermail as it exceeds maximum dimensions set by Canada Post.
Small orders (500g and under) usually ship via Canada Post letter mail (NO TRACKING)
Larger orders ship via Canada Post or CanPar (with tracking number)
XPRESSPOST shipping is available for an extra fee. Call us to make arrangements.
Returns
Returns are limited to 30 days after purchase with receipt. Must be unused and still have original packaging. Certain items may be ineligible for returns such as custom made products, custom assembled kits or anything that cannot be re-sold due to the nature of the item.For online returns customers are responsible for return package shipping. If the item came damaged in the mail please send photos and contact me within 24 hours of delivery.
Privacy
Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.
If you have any questions regarding the information collected or anything else feel free to contact me.